Katie Reynolds Nutrition is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website, make an enquiry, book an appointment or engage with our nutrition services.

We understand the importance of protecting your privacy, particularly when it comes to your health information, and we are committed to managing your personal information responsibly and in accordance with applicable Australian privacy laws.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Katie Reynolds Nutrition

Email: contact@katiereynoldsnutrition.com.au

Website: www.katiereynoldsnutrition.com.au

Personal Information

Depending on how you interact with Katie Reynolds Nutrition, we may collect personal information including:

• Your name

• Email address

• Phone number

• Residential or postal address

• Date of birth

• Emergency contact details (where applicable)

• Information relating to your health, medical history, medications, dietary habits and lifestyle

• Information you provide through enquiries, contact forms or consultations

• Payment information (processed securely through third-party payment providers)

• Website usage information collected through cookies and analytics

You may choose not to provide certain information; however, this may limit our ability to provide our services effectively.

How We Collect Your Information

We may collect your personal information when you:

• Contact us through our website or email.

• Book an appointment.

• Complete client intake forms or health questionnaires through SimpleClinic.

• Attend an in-person or Zoom telehealth consultation.

• Subscribe to our newsletter.

• Download resources from our website.

• Communicate with us by phone, email or social media.

We may also collect information automatically through cookies and website analytics when you browse our website.

How We Use Your Information

We collect your personal information so that we can:

• Provide personalised nutrition services.

• Assess your health history and nutritional needs.

• Develop and review nutrition plans.

• Communicate with you regarding appointments.

• Respond to enquiries.

• Send newsletters or educational content where you have opted in.

• Improve our services and website.

• Meet our legal and professional obligations.

We will only collect information that is reasonably necessary to provide our services or where required by law.

Sensitive Health Information

As a clinical nutrition practice, we collect health information that is considered sensitive information under Australian privacy legislation.

Sensitive information may include:

• Medical history.

• Current health conditions.

• Medications and supplements.

• Pathology results.

• Dietary intake.

• Lifestyle information.

• Family medical history.

• Information relating to pregnancy or fertility, where relevant.

We only collect this information with your knowledge and consent, and only where it is necessary to provide appropriate nutrition care.

Sensitive information may be collected through:

• Client intake forms completed in SimpleClinic.

• Nutrition consultations (in person or via Zoom).

• Information you provide via email.

• Information received from your healthcare providers with your consent.

Disclosure of Your Information

Reasons why I may disclose your information include:

• to provide you with the services you have requested

• to send you products that you have purchased

In order to do this, I may share some relevant information – on a strictly need to know basis – with:

• accounting

• business consultant or coach

• website

• technology services

• Australia Post or courier companies

• Patient ordering systems such as vital.ly

I will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to my functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order.

If you have any concerns regarding the disclosure of your information in this context, please do not hesitate to get in touch with me to discuss this personally.

I will use all reasonable means to protect the confidentiality of your information while in my possession or control. I will not knowingly share any of your information with any third party other than the service providers who assist me in providing the information and/or services I am providing to you. To the extent that I do share your information with a service provider, I would only do so if that party has agreed to comply with our privacy standards or I am satisfied that the service provider has a suitably protective policy of their own. Some of my service providers may be overseas and may not be subject to Australian Privacy Laws or compliant with GDPR. Please contact me if you have any concerns about the potential disclosure of your information. Please also see the section on Security below.

Storage and Security

We take reasonable physical, technical and administrative measures to protect your personal information from misuse, loss, unauthorised access, modification and disclosure.

Client records, health information and consultation notes are securely stored within SimpleClinic, our practice management software, which uses industry-standard security measures to help protect your information.

Where telehealth consultations are provided, they are conducted using Zoom. Information shared during consultations is handled confidentially and managed in accordance with our professional and legal obligations.

Our website is hosted by Squarespace, which implements security measures to help protect information submitted through our website.

Access to your personal information is limited to those who require it to provide services or manage the administration of your care.

While we take reasonable steps to protect your information, no method of electronic transmission or electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of your personal information.

Third-Party Services

To help deliver our services, we use trusted third-party providers, including SimpleClinic, Squarespace, and Zoom.

These providers manage information in accordance with their own privacy and security policies. We encourage you to review their privacy policies if you would like more information about how they collect, store and protect your personal information.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

We may use services such as Google Analytics to collect anonymous information about website traffic and user behaviour. This information helps us understand how visitors use our website and improve its functionality and user experience.

You can choose to disable cookies through your browser settings; however, some features of the website may not function as intended.

Accessing and Correcting Your Information

You may request access to the personal information we hold about you.

We will respond to your request within a reasonable timeframe, subject to any legal or professional obligations.

Complaints

If you have any questions, concerns or complaints about how your personal information has been handled, please contact us using the details below.

We will investigate your complaint and endeavour to respond as promptly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The most current version will always be available on our website.

Contact Us

If you have any questions or concerns please feel free to reach out and contact me.

Katie Reynolds Nutrition

Email: contact@katiereynoldsnutrition.com.au